HAIR EXTENSIONS & SERVICES

At Pink Unicorn Mermaid Hair, we want you to be completely satisfied with your hair extensions and products. If, for any reason, you're not happy with your purchase or you've changed your mind, our straightforward return and exchange policy ensures that you can shop with confidence. We believe in making the process simple and convenient for you, because your trust and satisfaction are important to us.

We're here to assist you with any queries about our returns and exchanges. Your happiness with our products is our ultimate goal!

Royal Mail

Unless is a made to order request we aim to ship all other orders by 4:30pm Monday - Friday, however in rare circumstances we may ship your order on the following working day.

A date for dispatch will be provided for made to order products when you enquiry.

We are currently closed for order processing on Saturdays, Sundays and Bank Holidays.

We use Royal Mail Special Delivery and Royal Mail 1st Class Recorded as a standard delivery service. It is a full UK service and also covers the Highlands and Islands, Scilly Isles and the Isle of Man.

*Please note a signature must be required on delivery on all orders we ship.

For orders over 10kg we may use an additional logistics company with competitive rates.

*Please note once an item has been delivered and a signature is acquired, we are no longer liable for the order. If you choose to deliver to an alternative address after we have shipped the item, the receiver is liable for the item.  

We can ship to any country within the European Union. However, the price you pay will depend on the destination country, the size and weight of your item and any import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. The buyer will be responsible for payment of any such import duties and taxes. This service will be a fully tracked service only. 

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Delays in Delivery

Pink Unicorn Mermaid Hair shall not be held liable for a delay or failure to deliver due to any cause beyond our reasonable control. However, we will do our best to resolve any issues with the courier.

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Incorrect Delivery Information

Please make sure you enter the correct delivery address details when making an order. Pink Unicorn Mermaid Hair shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods. If returning an item/s to us and the incorrect details have been entered, we cannot be held responsible or issue a refund or replacement for goods we do not receive. The correct return address will be issued to the consumer if for any reason an item needs to be returned, and it will be the customer’s responsibility to enter these details correctly. We will however try to resolve any issues of incorrect delivery with the courier

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Returns and Exchanges

Due to the hygienic nature of all hair products, Pink Unicorn mermaid Hair  can only accept items returned for exchange or refund if unopened and in the original packaging.

Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.

Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition.

We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon.

Pink Unicorn Mermaid  cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.

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All refunds or exchanges must be requested within 14 days of purchase.

If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us at pinkunicornfp@gmail.com. Please state your full name and the reason why you are returning the item. 

Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.

As human hair is considered a consumable product when and after being worn we must be informed of any issues concerning the quality of the hair within 15 days of the purchase date so that no further problems occur. After 15 days, we have no obligation to take a look at the product however we will always try and help as much as we can and depending on the circumstance, we may be able to take a look at a product up to 3 months after the purchase date. We must receive all of the returned hair within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect application or incorrect aftercare we will not be able to replace the hair and we will return the hair back to the customer. If a fault has been identified then we will replace for the total amount returned to us.